Village News - Also serving the communities of De Luz, Rainbow, Camp Pendleton, Pala and Pauma

No more customer service


Last updated 10/11/2007 at Noon

I am a retired employee of AT&T, much of that time spent working as a customer service representative. The one thing that was hammered into my brain was that “service” was our primary function. Boy, have times changed!

Do you remember when “The customer was always right?” No more. The customer has no rights. I tried to call AT&T yesterday to make a change in my long distance calling plan.

I went from one recorded voice to another telling me to dial 2 for service, or 3 for repair, or 4 for cable, or 5 for ordering, or 6 for God knows what. Then, when I dialed the number I thought w...

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