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Consumer checklist can head off repair problems before they start


Last updated 11/20/2008 at Noon

Auto repair questions create major headaches for consumers, often causing motorists to dread taking their vehicle in for service.

Questions such as: Which shop should I go to? Can I trust them? Will the repairs be done right? How much will it cost?

In fact, AAA research shows roughly one out of 10 consumers was dissatisfied in their most recent visit to a repair facility.

“Many disputes between consumers and repair shops are the result of misunderstandings over what was supposed to be repaired and what was actually done,” said Dave Skaien, the Automobile Club of Southern California...

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