Customer service a priority at Temecula Valley Bank
Last updated 2/26/2009 at Noon
Temecula Valley Bank is an institution that has served the local community with a wide variety of banking needs in an efficient and dependable way.
Established in 1996, with its first branch in Temecula, Temecula Valley Bank has grown steadily in Riverside, San Diego and San Bernardino counties.
Even through the serious economic issues, Temecula Valley Bank continues to remain strong.
“With the challenges taking place in the financial services sector right now we are still very proud of the fact that we remain well-capitalized in these turbulent times,” said Frank Basirico, chief executive officer. “We expect to continue to be well capitalized and be in a position in where we can continue to support our customer base on the loan and deposit side.”
Anchored in its mission to be the best, despite this tumultuous national market rollercoaster, Temecula Valley Bank has refocused its attention on community and relationship banking.
While Temecula Valley Bank made a national footprint in Small Business Administration (SBA) lending in the past, Basirico said they have made some changes in those areas.
In the last couple months, it has focused on the Southern California market, where branch representation is strong.
“In moving forward, we would like to emphasize business lending in the communities of our branches which can support those businesses,” said Basirico.
Since its launch, Temecula Valley Bank has experienced a steady amount of growth and now boasts 11 branches.
Basirico indicated their growth has been of an organic nature and not by the acquisition of other branches. Its customer service has been, and still is, extraordinary.
“For our bank, it has always been to provide excellent customer service to local businesses and the community. That is what we are focusing our attention on today,” he said.
Temecula Valley Bank provides a large range of lending products for business, consumer and real estate loans.
“We do not provide permanent financing on single-family residential properties,” said Basirico, adding that their institution was never involved in any subprime lending.
On the deposit side, Temecula Valley bank offers products such as checking accounts, NOW accounts, savings accounts, money market accounts, online banking and certificate of deposits for its customers.
In its business banking services department, customers can experience excellent online banking, remote deposit capture and more.
“We have really expanded this department in the last couple of years and now have all the requisite products to compete with not only community banks but the larger banks, too,” said Basirico.
The long-term relationships that branch managers and loan officers of this bank have established with their clientele have been superior.
Through the years, these staff members have personally familiarized themselves with these businesses and their needs while achieving blue-ribbon heights in customer care.
Likewise, Basirico pointed out that their tellers and new accounts representatives know customers by name, making them feel immediately welcome at their branch.
“We really do know and understand our customers,” said Basirico. “So if you have never experienced community banking at its best, then give us a try.”
Temecula Valley Bank remains a fervent supporter of its communities. A handful of its numerous sponsorships and community participation in Southwest Riverside County and Fallbrook include: Boys & Girls Clubs of North County, Boys & Girls Clubs of Southwest County, Citizens’ Scholarship Foundation of Temecula, Fallbrook CROP Walk, Fallbrook Field Hockey, Habitat for Humanity, Healthy Woman, HEART for Children, Hospice of the Valley, Marine Corps Scholarship Foundation Inc., Murrieta Student of the Month, Murrieta Youth Soccer League, Race for Humanity, Temecula Baseball Diamond Club and Williams Syndrome Association.
The Fallbrook branch office is located at 1139 South Mission, Suite A, and can be contacted by phone at (760) 728-7880.
In Temecula, the bank is at 27710 Jefferson Avenue, A-100, and can be reached at (951) 694-9940.
The Murrieta branch is at 41520 Ivy Street and can be contacted at (951) 461-0411.
For more information, visit http://www.temvalbank.com.
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