Recently I went into Chase Bank [Fallbrook] to take care of a simple transaction. Before going, my daughter and I rolled $71 worth of coins. Along with the rolled coins, I had a small baggie with some loose coins – $4 worth of quarters and $4 worth of dimes.

I told the teller I would like to exchange the coins for paper bills. Her response was, “I can’t take the loose coins.” My reply was there weren’t enough loose coins to roll. She still refused to exchange the small amount of loose coins.

This employee told me she “didn’t have time” to count it. I could not believe what...