Also serving the communities of De Luz, Rainbow, Camp Pendleton, Pala and Pauma

Ocean Waves Salon first in customer service

I am writing this letter to acknowledge the excellence in customer service given at Ocean Waves Salon.

On a very important day in my daughter’s life, we experienced a “hair-do tragedy” and were limited on time to have it corrected. We knew the chances to find a salon at the last minute was next to impossible, but we decided to give it a try. Upon entering Ocean Waves Salon, we were greeted with smiles and concern regarding our situation.

Without any hesitation, Dominique, the receptionist, took it upon herself to make adjustments in the appointment schedule to fit us in. We were then greeted by Connie the up-do specialist. She very calmly said that we need not worry, and that she would be able to help us with our dilemma. She offered more than just her skills as a hairdresser, she offered her time and patience. I know that dealing with two stressed out women isn’t the easiest thing and she did it with much grace.

I am very thankful for the help all the employees at Ocean Waves Salon gave us and I appreciate their kindness as well. I must say that without their help, I believe the outcome of that day’s events might have not been so joyous.

So, thank you Ocean Waves Salon, from the newly crowned First Princess of Fallbrook, Jacquelyn Verdon. Also, a big hug from her mother!

Ocean Waves Salon, a perfect way to define: Excellence in Customer Service.

Jacquelyn Verdon

Daniele Verdon (Mom)

 

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