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Door-Side Pickup now available at the library

 

Last updated 6/18/2020 at 2:08pm

Fallbrook Library patrons who already have items on hold can make an appointment to door-side pick up.

FALLBROOK – San Diego County Library is excited to bring door-side pickup to select branches. Door-side pickup is an appointment-based service where customers can set up a time to check out books, movies and CDs that they had requested before the closure.

This service is only for materials that the library currently has ready for customers to pick up. The service is now available at the Fallbrook library having started Monday, June 15.

How it works:

· Step 1: If you had items on the request shelf at one of the available locations on the day the library closed, you will be contacted by library staff to set an appointment to pick up these items. You do not need to call the library – our staff will call you if you have items to pick up.

· Step 2: Staff will provide pickup instructions when they make your appointment. Please note that masks and social distancing will be required for all staff and customers.

· Step 3: Arrive at your appointed time and proceed to the door-side pickup area. There will be signs directing you. Library staff will provide you with your materials, which will already be checked out to you.

· Step 4: Enjoy your materials. All due dates have been extended to July 31, and we are not accepting returns at this time.

Frequently Asked Questions

Can I bring items to return?

If you have items checked out, please keep them at home. We are not currently accepting returns and all due dates have been extended to July 31.

My books are on the request shelf at another branch. Can you send them to one of the door-side pickup branches instead?

We are currently only checking out materials on the request shelf at this specific library. If you have requests at another branch, we will call you when we're able to get them, but we don't know when that will be.

Can I request new books/movies or can staff grab a few extra ones off the shelf for me?

We are currently only checking out materials that were ready for pickup before our closure. You can place additional requests online, but we do not know when we will be able to fill them.

When are materials due back?

All due dates have been extended to July 31.

I already returned my items. Why are they still on my account?

Library staff have not processed returns since mid-March. Once we are able to process returns, they will be removed from your account and you will not accrue late fees. If returned items are still on your account after the library reopens, please let us know.

I have fines on my account. Can I pay them so I can come get my requests?

You can pick up your requested materials and we will work with you on the fines later.

Can I go into the library?

No, please remain in the door-side pickup area as the library is not open at this time.

When are the libraries going to resume full service?

We do not have a date yet, but when we do it will be posted on our website.

Can I use the restroom?

Our restrooms are currently closed.

Can I use the computers?

No, but Wi-Fi is available 24/7 and can be accessed outside the branch if you bring your own device. Please wear a mask and keep 6 feet of distance from other customers.

Can I call the library?

Yes, phone calls will be answered during business hours. The Fallbrook Library is located at 124 S. Mission Road. For more information, visit http://www.sdcl.org or call 760-731-4650.

Submitted by Friends of the Fallbrook Library.

 

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