911: Call if you can, text if you can't

SAN DIEGO – Text to 911 is now available in San Diego County, including the sheriff’s department, all police and fire and emergency medical services agencies.

Calling is still the fastest way to reach 911; however, there are situations when texting may be the better option.

• You’re deaf, hard of hearing, non-verbal or have difficulty speaking.

• You’re in a situation where it's not safe to call 911 for help.

• You’re having a medical emergency and cannot speak on the phone.

How does text to 911 work?

• Enter the numbers 911 in the “To” field.

• Give the location and nature of your emergency.

• Send the text message.

• Respond to dispatcher questions and follow instructions.

To download an interview explaining the service and video for broadcast, visit https://spaces.hightail.com/space/hOTEr8sMNI.

Data and message rates may apply. Do not use emojis, abbreviations and acronyms. Photos and videos cannot be sent to 911. Currently, the service is only available in English. Messages sent to 911 cannot include other people.

Similar to 911 calls, text to 911 is for emergencies only. Intentional misuse of the system is a crime and is a punishable offense. If you accidentally sent a message, send a reply clarifying there is no emergency. Cell phone reception varies by location. If text to 911 is not available, you will receive a bounce back message asking you to call 911.

Remember: Call if you can; text only if you can’t call.

Submitted by the San Diego County Sheriff’s Department.