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SDG&E launches new and improved mobile app for customers

SAN DIEGO – San Diego Gas and Electric has unveiled a new mobile app that enables customers to easily track energy usage and costs, manage their accounts, report an outage and enroll in select account notifications.

“We know technology is always changing and we have to adapt to better serve our customers,” Kendall Helm, vice president of customer operations, said. “Our goal is to provide a useful tool for customers to manage their accounts quickly and empower them to stay in control of their energy costs anywhere, anytime.”

Based on customer feedback, SDG&E redesigned the app to streamline and simplify account and energy management.

One of the most notable upgrades in the app is the login process. Customers can log on initially using their current My Account credentials and then set up a fingerprint or facial recognition login for subsequent uses of the app, eliminating the need to enter a user name and password every time.

Other enhanced features include:

Energy Management/Usage Dashboard

The new app makes it easy for customers on time-of-use pricing plans to understand what the best time periods are to take advantage of low-cost energy. App users will have access to an energy usage dashboard with information about their individual plans. They will see charts and messages indicating when they’re paying on-peak, off-peak or super off-peak pricing based on their plan and the time of day.

View/Report an Outage

When location permission is enabled, the new app uses a mobile device’s geolocation technology, so any reports of an outage made by customers are automatically tagged with location information. The result is an improved real-time outage reporting functionality that allows customers to view outages and report them when they are not logged in.

Quick Pay Option

The new app features a Quick Pay function, which decreases the steps a customer needs to take to make a payment on their account. With the new process, customers can make a one-time payment in just three taps on their device by using their default bank account.

Customers who do not have the app may download it from the Apple App Store or the Google Play store. Those who currently have the app will experience an automatic update with updated features.

SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties.

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Submitted by San Diego Gas and Electric.


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