Edward Jones ranks highest in investor satisfaction, according to J.D. Power
Last updated 3/25/2019 at 12:55pm
FALLBROOK – Financial services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power 2019 U.S. Full Service Investor Satisfaction Study, the firm recently announced.
The study measures overall investor satisfaction with 18 full service investment firms based on eight factors, including financial adviser, account information, investment performance, firm interaction, product offerings, commissions and fees, information resources and problem resolution. The firm scored 853 in overall satisfaction, 18 points over the industry average.
"What a great honor it is to be recognized for what matters most, which is making a difference in the lives of our clients," Penny Pennington, Edward Jones managing partner, said. "We illustrate the value of the Edward Jones client experience every day and help our clients achieve financially what is most important to them. We can bring something truly special to clients who experience us. This is why we exist."
Edward Jones ranked highest in investor satisfaction by J.D. Power in 2015 (tied), 2012, 2010, 2009, 2007-2005 and in a tie in 2002, when the study began.
The 2019 Full Service Investor Satisfaction Study is based on responses from more than 4,629 investors who primarily invest with one of the 18 firms included in the study. The majority of the study was fielded in December 2018. For more information, visit http://www.jdpower.com/awards.
Brian Schrock, financial adviser for the Fallbrook Edward Jones, and Branch Office Administrator Tanya Anderson can be reached at (760) 731-3234. You may also visit Schrock's website at http://www.edwardjones.com/brian-schrock.
Edward Jones, a Fortune 500 company headquartered in St. Louis, provides financial services in the U.S. and through its affiliate in Canada. Every aspect of the firm's business, from the investments its financial advisers offer to the location of its branch offices, caters to individual investors. The firm's 17,000-plus financial advisers serve more than 7 million clients and care for $1 trillion in assets under management. Visit them at http://www.edwardjones.com and recruiting website at http://www.careers.edwardjones.com. Member SIPC.
Submitted by Edward Jones.